Please Note: All timings may be affected due to huge promotions leading to a massive quantity of orders. Please do not panic if your package doesn't show up within the average shipping times, it's on its way.
Average Shipping Times:
USA: 7-20 Business Days
UK: 7-20 Business Days
Australia: 7-20 Business Days
Europe 7-20 Business Days
Canada: 7-20 Business Days
Western Europe: 10-30 Business Days
Rest of the World: 10-45 Business Days
Also, please note, countries have different customs clearance and post office handling techniques that may affect shipping time.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products stocked overseas, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once! It only means they are on the way.
Why have I not received any order confirmation details?
Most times this is because you have accidentally improperly entered your email. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you as soon as possible.
Can I cancel my order or add items to it?
Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better.
Given that we do not store any payment information, we are not able to add items to an order. If this is the case, please submit another order for the additional items.
How long do you take to answer requests?
We answer all customer inquiries within 14 hours or less.
If you have any questions, send us an e-mail, and oir team will gladly help!